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Refund and Returns Policy

A vehicle history report is a digital product. The moment we run your vehicle and send the report, the work is done and it cannot be handed back. So here is exactly where we stand, before you order rather than after.

Last updated: 8 October 2026Business: Global Motor Check, operated by Vara Lakshmi LLC

The short version

  • Not delivered yet? Email us and we will refund you.
  • Already delivered? We cannot refund it, because you already have the product.
  • Something went wrong on our side? We fix it or refund you in full, no argument.
  • Any refund question: email us within 24 hours of your order with your order number.
  • Refunds go back to the card you paid with, through Stripe. Your statement shows VARA LAKSHMI LLC.

1. How delivery works

Once your payment clears we run your vehicle or boat details against our data sources and compile the report. It is emailed to the address you gave at checkout, normally within two hours (Basic and Boat Report), and sooner on the faster plans: 1 hour on Premium, 30 minutes on Gold and Platinum. Nothing is shipped.

Delivery counts as complete when the report leaves our system, whether or not you open the email. If it has not arrived, please check your junk or spam folder first. That is where it usually turns up.

2. When you can get a refund

We will refund you in full if any of the following applies:

  • You change your mind and tell us before the report has been generated and sent.
  • You were charged twice for the same order.
  • A technical fault on our side meant the report was never produced or never sent.
  • The delivery time on your plan has passed, nothing has arrived, and it is not sitting in your junk or spam folder.
  • We cannot produce a report for the vehicle or boat at all, for example because the VIN or HIN cannot be found in any of our data sources.

3. When we cannot refund

We are not able to refund an order in these situations, and we would rather you knew now than found out later:

  • The report has already been delivered. Once it is in your inbox, the product has been supplied in full.
  • The VIN, HIN, license plate or registration number you entered was wrong or incomplete. We run the report against exactly what you type, so please double-check it before paying. If you spot a mistake before delivery, tell us straight away and we will correct it free of charge.
  • You changed your mind after receiving the report.
  • You disagree with what the report says. A report showing no accidents, no recalls or limited history is still a complete and correct report. A clean result is a legitimate result, not a failed order.
  • The vehicle or boat turned out to have a problem the report could not see. Our reports are built from public records and registered data. They cannot detect mechanical faults, hidden damage or anything that was never reported to a database.

Please read this before ordering: a history report is not a physical inspection. We strongly recommend also having the car inspected in person by a qualified mechanic, or the boat by a qualified marine surveyor, before you buy it. You can see exactly what a report contains, free, on our sample report page.

4. If the fault is ours

If we get something wrong, we will make it right without you having to push for it. That means re-running the report at no cost, or issuing a full refund if you would rather not continue. You will not be asked to prove anything beyond your order number. This includes a report that is for a different vehicle than the one you entered, or a file that is corrupted or unreadable.

5. Cancelling an order

There are no subscriptions and nothing renews, so there is never anything to cancel after a one-off payment. You can cancel an order for a full refund at any time before the report has been generated and sent. Email us with your order number and we will stop the order and refund it. Once the report has been sent, the order cannot be cancelled.

6. How to request a refund

  • Email info@globalmotorcheck.com, call +1 (801) 215-9361 or use the live chat on our website, within 24 hours of your purchase.
  • Include your order number (it starts with GMC-), the email address you used at checkout, and a short note about what went wrong.
  • We will confirm receipt and tell you the outcome, normally within one working day.

7. Processing times

Approved refunds are issued through Stripe, in US dollars, to the original card or payment method only, within 7 business days. We cannot send a refund to a different card, a bank account or in cash. After that, how quickly the money appears is down to your bank or card issuer, and that usually takes another 5 to 10 working days. The refund shows on your statement under VARA LAKSHMI LLC, the same name as the original charge.

8. Your consumer rights

Nothing in this policy affects any rights you have under the consumer protection laws of your US state or Canadian province. At checkout you ask us to start preparing your report as soon as payment clears, and you confirm that you understand it cannot be refunded once it has been delivered. Your rights in relation to a report that is faulty or not as described are not affected.

9. Chargebacks

If something has gone wrong, please contact us before raising a chargeback with your bank. We can almost always resolve it faster and more simply ourselves. Chargebacks filed on delivered reports without contacting us first may result in the account being blocked from future orders.

10. Getting in touch

Send us your order number and what happened. We read every message ourselves and we will not make you jump through hoops to get an answer.

Business
Global Motor Check (operated by Vara Lakshmi LLC)
Email
info@globalmotorcheck.com
Phone
+1 (801) 215-9361
Website
www.globalmotorcheck.com